1. About these terms
Teekr is a trading name of Smoulder and Scorch Ltd. By creating an account, subscribing or using Teekr, you agree to these terms on behalf of the venue or business you represent. You confirm that you have authority to enter into this agreement. Teekr is intended for business use.
2. The service
Teekr provides tools for restaurant operations, staffing, rotas, attendance, food-safety records, checklists, training and related record keeping. Features support venue processes but do not replace the venue’s legal duties, professional judgement, staff supervision or required food-safety procedures.
3. Food safety and EHO ratings
Teekr is intended to provide operational guidance, record keeping and audit support. It does not provide legal, regulatory or food-safety certification and does not guarantee any Food Hygiene Rating Scheme, EHO inspection result or other regulatory outcome. Each venue remains solely responsible for maintaining food safety, completing accurate records, training and supervising staff, following its documented procedures and complying with all applicable laws and official guidance. The venue is responsible for acting on advice or requirements given by its Environmental Health Officer or local authority.
4. Accounts and authorised users
- You must provide accurate account and venue information.
- Login credentials must be kept secure and must not be shared with unauthorised people.
- You are responsible for assigning appropriate permissions and promptly removing access for people who leave your organisation.
- You must tell Teekr promptly if you suspect unauthorised access.
5. Your records and responsibilities
You control the records entered for your venue and are responsible for their accuracy, lawfulness and appropriate use. You must have a lawful basis for entering employee personal data and must give staff any privacy information required by law. You must not upload unlawful, harmful or misleading content.
6. Charges and VAT
Subscription and additional-service prices are shown before purchase and exclude VAT unless stated otherwise. The standard plan is £50 per month for a primary venue and £25 per month for each additional venue, excluding VAT. Promotional offers apply only according to the stated eligibility and duration.
7. Payment, cancellation and inactive access
Subscriptions are billed through Stripe. Details of renewals, cancellation, failed payments, free periods and inactive access are set out in our Subscriptions & cancellation policy, which forms part of these terms.
8. Availability and changes
We aim to keep Teekr reliable and available but cannot promise uninterrupted operation. Maintenance, security incidents, internet failures or third-party services may affect access. We may improve, replace or retire features where reasonably necessary and will avoid materially reducing the core paid service without reasonable notice.
9. Intellectual property
Teekr and its software, design, branding and platform content remain our intellectual property or that of our licensors. Your business retains ownership of the information it enters. You grant Teekr the limited rights needed to host, process, back up and display that information to provide the service.
10. Suspension and termination
We may restrict or suspend access where payment is overdue, the service is misused, security is threatened or these terms are materially breached. Where reasonably possible, we will explain the issue and allow an opportunity to resolve it.
11. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation. Subject to that, Teekr is not responsible for indirect or consequential loss, lost profit, lost business, a reduced EHO or food-hygiene rating, enforcement action, or losses caused by inaccurate venue data, incomplete records, misuse, internet failure or services outside our reasonable control. Our total liability relating to the service is limited to the fees paid for the affected venue during the 12 months before the event giving rise to the claim.
12. General
These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If any provision is unenforceable, the remaining terms continue to apply. Contact teekr@teekr.co.uk with questions.