Subscription prices
- Primary venue: £50 per month excluding VAT.
- Each additional venue: £25 per month excluding VAT.
- Optional onboarding, training, equipment and support services are charged separately at the price agreed before booking.
Billing and renewal
Subscriptions are collected securely through Stripe and renew automatically each month until cancelled. The account holder is responsible for keeping payment information current. Billing details and available payment controls can be opened from Teekr where enabled.
Promotions and free periods
A promotion or support-granted free period applies only for its stated duration and eligibility. Unless the subscription is cancelled, normal billing resumes when the promotion or free period ends. Promotions cannot be exchanged for cash or combined unless expressly stated.
How to cancel
You can cancel through the Stripe billing portal linked from Teekr or contact teekr@teekr.co.uk. Cancellation stops future renewal. Access normally continues until the end of the paid billing period, after which the venue becomes inactive. Unless required by law, payments already made for a started billing period are not refunded simply because the subscription is cancelled part-way through that period.
Failed or overdue payments
Stripe may retry a failed payment. If a subscription is unpaid, cancelled or otherwise inactive, Teekr can restrict the venue to read-only access. Operational features and database writes are disabled while inactive. Support retains the access needed to assist and administer the account.
Historical records
An inactive venue can access unexpired historical records on a read-only basis for up to 18 months from each record’s date. Records that reach the end of the retention period may be deleted. Customers should download any records they need before expiry.
Reinstatement
When a subscription is successfully reinstated or payment is confirmed, Teekr can restore operational access automatically. Only records still within the retention period will remain available.
Billing help
Contact teekr@teekr.co.uk with the account email and venue ID for billing or cancellation support. Do not send full payment-card details by email.